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About us Research News
Services and clinics information BRIGHT Woodville Emergency department General rehabilitation Geriatric Medicine (Aged and extended care services) Intensive Care Unit Medical imaging Outpatient appointments Pharmacy
Hospital map Parking Visitor information Transport Amenities Admission Hospital rooms Nearby accommodation Getting ready to leave Health checks Aboriginal and Torres Strait Islander Health Concerns for your care Disability support and services Interpreters and cultural support Social work Spiritual care Volunteer support Freedom of information Overseas patients Patient privacy Paying your bill Private patients Rights and responsibilities

The Queen Elizabeth Hospital (TQEH) is committed to helping you communicate with our staff so you can make informed decisions about your healthcare.

Interpreting services

TQEH offers interpreting services for patients in more than 140 languages. Highly qualified professional interpreters provide services to facilitate communication between you and your treatment team, in person or over the phone.

Auslan (Australian sign language) interpreters are also available for patients with a hearing impairment.

While you are welcome to bring your partner, relative, or friend to your appointments for support, we ask that you do not use them as interpreters. Trained interpreters are here to ensure you understand the medical information discussed with you, respecting your need for accurate and professional communication.

All interpreting and cultural support services are provided free of charge.

Access Hub: Helping you connect

Access Hub is a national service providing information and services to help people who are d/Deaf, hard of hearing or have a speech communication difficulty, to make a phone call or connect online.

You can access and learn about the National Relay Service here, as well as other ways to connect. 

Go to Access Hub

Booking an interpreter

If you require an interpreter at an outpatient appointment or other medical appointment at TQEH or during your stay at the hospital, phone the interpreter service in advance.

Ensure your GP or referring doctor books the interpreter when referring you to any hospital service.

Interpreters and cultural support is available for all Aboriginal consumers. 

The Aboriginal & Torres Strait Islander Health and Wellbeing Hub can arrange an interpreter or Aboriginal Health Practitioner to support you at your appointment or during your stay in hospital.

Related links

Aboriginal and Torres Strait Islander Health

See how Aboriginal Health Practitioners raise awareness, provide culturally appropriate services and advocate on behalf of Aboriginal and Torres Strait Islander patients.

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Concerns for your care

Our hospital staff are trained to provide the very best care. If something does not feel or look right, please let us know as soon as possible.

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Disability support and services

The Queen Elizabeth Hospital (TQEH) is designed to ensure people with disabilities can easily navigate and access facilities around the hospital.

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Social work

Learn about the role of social workers at The Queen Elizabeth Hospital (TQEH) and how patients can access their services.

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